Service Enablement Manager

Vodafone • Ratingen



Location: UK and Germany


As the Service Enablement Manager you will lead the Operations readiness activities for Networks/Applications/Data Centre services (Unified Communications, IoT, Big Data, Cloud, IT applications etc.). 
You will also be the single point of contact for representing Operations in new service/enhancements projects; drive establishment of complex Operating model and Operational requirements (OSS, Monitoring Tools, Ticketing, Documentations, User Access etc.) interfacing with various project teams including Project/Delivery , Engineering, Design/Solutions, OSS and Operations. Consolidation of Impact analysis and Cost for various Operations requirements.    


Key responsibilities:
•    Be the Operations single point of contact to Service Delivery and engineering functions for the following use cases: New Service Deployment, New Product Development and Implementation, Service Change/Upgrade, Platform upgrade/enhancement, Infrastructure Change, Operating Model Transitions.
•    Drive the interactions with operational teams that are affected by one for the use cases above. This includes monitoring, first line, second line, service desks, data center operations etc.  
•    Develop list of Operations requirements and drive to get delivered, which will be used as a basis for declaring the service/ Platform/ Network Ready for Operations.
•    Lead the definition and maintain standard questionnaires, operating model, risk register templates and drive the consolidation of existing ones.
•    Gap analysis along with operations team and other stakeholders on the input received - Verify HLD, Operating model, SLA, KPI, Tools, System Integration plan, Security, BCP.
•    Lead the definition and maintenance of operational risk levels, be accountable to assess them for all deliveries and maintain the central operational risk register. Ensuring all the risks are captured & mitigations actions put in place for its resolution in timely manner.
•    Coordinate cost assessment for build and run for non-functional requirements in the operations teams 
•    Schedule war gamming session for operational readiness testing, follow up for war gaming document / test scenarios and alignment with operations
•    Manage regular Go No-Go meetings and declare Ready For Operations (RFO) and exception sign off on behalf of operations.
•    Participate to project meetings, be the single point of contact during a project into operations and first escalation level for operations issues.
•    Adhere to agreed escalation process to escalate resource issues, delays in project, missed deadlines & any other planning/execution issues.
•    Maintain the project status report on weekly basis. Develop & maintain communication at all levels across the project organization to facilitate smooth & effective change management leading to effective delivery of project.
•    Work in a distributed and diverse international team of Network, Applications core / services teams including Opco’s staff, third parties and other Group Functions
•    Actively participate in other team activities, support, reporting, documentation, and any additional requirements towards organizational need 
•    Drive development / improvement in service delivery or for team performance with new ideas, initiatives 
•    Demonstrate leadership in respect to managing large projects and customer / stakeholder’s management 

Job Responsibility

Required knowledge and experience:
•    Service Management
•    Service Delivery
•    Network Services
•    IP and Transmission network infrastructure
•    Cloud and Big Data Services 


Technical / professional qualifications: 
•    Service Management (ITIL)
•    Service Transition (ITIL)
•    Project Management (PMI/PRINCE2, SAFe, Agile, DevOps )


#groupresourcing #LI-hybrid

Kushal, Business Intelligence Expert

"Vodafone bietet mir die Plattform und Unterstützung, um mich selbst herauszufordern und zu entwickeln. Vodafone ist bereit für die Zukunft und ich bin es auch! Mein Arbeitgeber bietet mir die perfekte Work-Life-Balance. Ich habe Zeit für soziales Engagement und in jeder Situation die volle Unterstützung meiner Kolleg:innen – ganz nach unserem Motto #getitdonetogether."

Noch Fragen? Wir haben die Antworten.

Zu den Fragen